AI Robot

For a larger project at Essent we built, among other things, an artificial intelligence robot. The project involves integrating (live) chat via the website with both employees and an AI robot. Additionally, it includes integration with CRM to capture survey data.

For this, we used, among other things, Google's Neural Network for natural language. This is an excellent API that Google itself uses and has a high capacity to interpret the content of a conversation. NetCare had to add a lot of functionality, such as self-learning and a useful feature, particularly handy for chat, that provides links to products and services so you quickly get the right information. The learning logic is still a work in progress and primarily requires a lot of data for analysis.

The applications for our robot are vast, and we see many opportunities to expand on this topic. We are currently building our own chatbot for our MyVox demo site to assist interested parties. In the future, we want the robot to be able to converse, potentially becoming a pleasant and effective conversational partner that is always helpful, never tires, and knows everything about the company, its products, and its employees.

We have since further developed the artificial intelligence robot and integrated it into various websites; it assists with programming and functions as a full-time translator. You can talk with AIR via the live chat at the bottom, which automatically appears after 10 seconds. It knows the internet inside out.

We are therefore looking for market players whom we can help improve their service delivery. Interested? Get in contact touch and schedule a no-obligation appointment. Meet AIR, our own artificial intelligence robot.